info@demolink.org

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Terms and Conditions

1. BOOKING AND PAYMENTS
In order to confirm your place on a tour you will need to return a completed booking form with a deposit of US $200 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract raised until the deposit is received.
The balance is due 8 weeks prior to the departure date. If you are booking within the 8 weeks of the tour start date, then full payment is required at time of booking. If the balance is not paid by the due date, Discover Mongolia will treat the booking as cancelled and apply the cancellation charges as detailed below. The Company will not accept responsibility for any monies sent by post. Payment can be made by bank transfer, international money transfer services or VISA and MasterCard.

2. CANCELLATIONS
A $100.00 service charge will be assessed on cancellations received at least sixty days prior to departure. Otherwise the deposit is non-refundable unless credited towards another trip departing within one year. If you cancel your booking after you have paid in full the following cancellation charges will be made:
between 43 and 59 days before departure:……..20% of the tour cost between 29 and 42 days before departure:……..25% of the tour cost between 15 and 28 days before departure:…….. 30% of the tour cost 14 days or less before departure (or fail to join the tour):…….50% of the tour cost Minimum charge for cancellation is your deposit of $200.
These dates refer to the date we receive written notification of your cancellation. We strongly recommend you protect yourself by purchasing travel insurance. We have very rarely had to cancel a tour but reserve the right to do so for any reason. If the tour is cancelled by us, all payments will be returned in full.

3. PRICES
Scheduled tour prices are based on minimum of 4 people. If there aren’t enough people, we will be able to run these tours privately with an extra cost of USD 100-300 per person depending on number of people and departures. There must be a minimum number of 2 people for these private tours. The hotel charges in tours are based on twin room. Single room supplement is available upon your request. All extra charges and optional activities not mentioned in the tour itinerary must be paid by you.

4. INSURANCE
At Discover Mongolia we believe that your safety and enjoyment are the most important things. Comprehensive travel insurance is essential, therefore, whenever you travel abroad. We recommend you that you should arrange own travel insurance.

5. COMPLAINTS
Any problems or complaints about the tour should be raised with the tour guide at the earliest opportunity and they will normally be rectified or appropriate action taken.

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